Shipping - Peaches & Cream Shipping Information
Per Order Flat Rate Shipping
We will deliver to New Zealand and Australia at the following flat rates (per order). You do not pay more if there are multiple items.
We ship to New Zealand with Courier Post (tracked) and to Australia with NZ Post International Air (untracked).
The delivery times are provided as a guide only. We pride ourselves on our fast order fulfilment and in many cases the goods will arrive to the customer the next day. However, delivery may take a little longer if the stock needs to be sourced from a location other than our Auckland warehouse. Also please note that we only ship orders Monday-Friday.
|New Zealand 1-3 working days shipping time (in most cases)||
|Australia 5-15 working days shipping time (in most cases)||$10|
Free Shipping For NZ Orders Over $50
If the order total at checkout is over $50 and the delivery address is in New Zealand then shipping will be free.
Plain Unbranded Packaging
Your privacy is important to us so products are shipped in plain packaging. The sender will be shown as ELP Retail.
Returns Policy & Procedures
Because of the nature of our products an exchange service is not available so please choose carefully before you buy. We are unable to replace products which do not meet your expectations.
Clothing items of the wrong size may be replaced with another size but ONLY if the garment has not been worn and if the packaging is undamaged.
If a product has a manufacturing defect then you should return that product to us for a replacement. We will then examine the product and if it is found to be defective you will be issued with a replacement.
To return a product, you must do so within 7 days. Please include paperwork detailing the nature of the problem and your order number.
International customers please be aware that you may need to pay Duties, Taxes, and/or Brokerage Fees when the goods arrive in your country. These will normally be based on the information we are required to provide on the customs declaration form (includes a description and the value of your goods).